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Privacy policy

Last Updated: 5 May 2016

At The Float Yard Limited (“Float”, “we”, “us”), your trust means the world to us, which is why we are committed to protecting your data and privacy. This Privacy Policy (“the Policy”) lets you to know how we will collect, use and disclose the personal data you provide to us.

If at any time you wish for us to delete your personal data from our files, please contact us in writing at either the postal or e-mail address detailed at the end of this policy and we will respond promptly.

Collecting Your Data

‘Personal data’ is any data that can be used to identify or contact a single person. Float collects ‘personal data’ about you only with your full knowledge in conjunction with:

  1. A product purchase;
  2. Registration of a purchased product;
  3. A request for information; or
  4. A request for any trial products that Float may offer

Float complies fully with the Data Protection Act1998 and all applicable data protection & privacy legislation. Float will only process personal data in accordance with the applicable rules and this privacy policy. All personal data you submit will be controlled by Float.

If you require further information on your rights under the Data Protection Act please contact the Information Commissioner. Further details can be found by visiting ico.org.uk.

Using Your Data

It is Float’s policy that you should know exactly what personal data we collect from you and how we will use it. We collect personal data from you for the purpose of processing your order or enquiry. We may use your personal data to supply products and services to you that you have requested, carry out any agreement with you or take any steps that you have requested. In particular, we may:

  1. Update you as to the status of your order
  2. Use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
  3. Alert you to important product revisions or updates
  4. Inform you about upgrades to your purchased Float products
  5. Ensure that you are properly registered to receive technical support
  6. We may provide your personal information to companies that provide services to help us with our business activities such as offering customer service through our integrated support feature. These companies are authorised to use your personal information only as necessary to provide these services to us.
  7. We post customer testimonials. We receive permission to post testimonials that include personal data prior to posting.
  8. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Float’s products, services, and customer communications.

In addition to the above uses, where you have given us appropriate permission, we may also use your personal data for the following purposes and direct marketing (‘Additional Purposes’):

  1. To tell you about special discounts on additional Float products and services
  2. To advise you about new Float products and services>
  3. To advise you about new products from other carefully-screened companies that Float feels may be of interest to you (we carefully screen and then select such companies only when we are satisfied that their products and/or services are likely to be of interest to you)

Aggregate data is general data about groups of customers and does not identify individual customers. Float may combine your data with that of other individuals to create aggregate data which we will use to improve our products & services and develop new ones. For example, we may tell a third party how many people purchased a certain product, but not that you personally purchased a specific item.

You should also be aware that we may occasionally provide links from our Web site to other sites that we think will interest you. If you click on a banner advertisement or any other link, the ‘click’ will take you off the Float site. Once you leave any Float Web site, any information that you may have provided remains with us and is not forwarded to the next site to which you have linked. Personal data that you may choose to provide to a third party Web site linked to an Float Web site will be subject to the privacy policy of the operators of the third party Web site. Float is not responsible for the use or protection of personal data you disclose to a third party Web site operator, even if reached from an Float Web site.

Security and Data Retention

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at support@floatapp.com

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@floatapp.com. We will retain and use your information as necessary to comply with our legal obligations, conduct our business operations, resolve disputes, and enforce our agreements.

Cookies

Float uses cookies to track overall site usage and determine areas users prefer. Cookies also allow us to customise your visit to our Web sites by recognising you when you return. We never use cookies to “see” other data on your computer or determine your e-mail address.

Most browsers accept and maintain cookies by default. Check the Help menu of your browser to learn how to change your cookie preference. You can choose to decline cookies while at our Web site, but this may limit your ability to access certain areas of the Web site.

Alternatively you may wish to visit an independent source of information, www.aboutcookies.org , which contains comprehensive information on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual or network operator for advice.

To purchase and access the Float service from floatapp.com you must ensure your browser is able to accept cookies. Cookies are required for these services to authenticate registered users and to provide access to certain areas of our Web sites that are available to limited registered users only. Cookies are deleted when you close your browser, as well; this authentication becomes invalid after a certain period of time.

With or without cookies, our Web sites track usage data, such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. We use this data to better understand Web site usage so that we know what areas of our Web site users prefer and what organizations might have an interest in our offerings. This data is stored in log files and is used for internal business analytics purposes. This log data is not linked to personal data gathered elsewhere on the site.

Pixels (Web Beacons/Web Bugs)

We employ a software technology called pixels (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Pixels are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information. We use a third-party tracking service that uses cookies and clear gifs to track non-personally identifiable information about visitors to our site in the aggregate to track usage and volume statistics and improve our site.

Disclosing Your Data

Float may also transfer personal data to Float-affiliated companies in other countries. These may be outside the European Economic Area and may not have adequate laws that protect the rights and freedoms of data subjects in relation to the processing of personal data. Where this is done, Float shall take necessary steps to adequately protect the information transferred. In addition, we will transfer/share your personal data as required by law, such as to comply with a subpoena, or similar legal process.

It is Float’s policy that you are kept in control of the ways in which we use your personal data for the Additional Purposes. All Float communications, in whatever medium, that involve the recording of personal data for these Additional Purposes include a short section that allows you to indicate your preferences with respect to the use of that personal data. You can choose whether or not you wish to receive additional information or promotional offers from Float.

Data Collected by Telephone

In the event that you submit your personal details by telephone, please note that Float ,may monitor or record your call for one or more of the following purposes:

  • To provide evidence of your order or transaction with us
  • To ensure that we comply with relevant regulatory procedures
  • To see that quality standards or targets are being met In the interests of national security to prevent or detect crime or to investigate the unauthorised use of a telecommunications system
  • To secure the effective operation of our telecommunications system

Additional Information

Any information that you choose to provide us with will be used to personalise and improve our customer service operations. All information is collected and stored in a secure manner and is used strictly in relation to this policy and your stated preference. Float shall not be responsible or liable for loss of privacy, disclosure of information, harm, damage or loss that may result from your transmission of any information to us. In addition, under the law, we must cooperate fully with any law enforcement agency should a situation arise where our information about customers could be of assistance.

From time to time, Float may introduce new products and services to our customers that may require modifications to this policy. We reserve the right to modify this policy at any time by notifying our customers, via the Float Web site, of a new or revised policy. These modifications will only apply to personal data that you then provide to us after the date of the modification.

Contact Preferences

As an Float customer, we may also use your contact information to inform you of other products or services we think might interest you. However, if you do not wish to be contacted for promotional purposes, you can “opt out” when Float collects your information. Alternatively, you can update or correct your personal or business information relating to your Float account by contacting us by post or e-mail.

Please note that your contact preferences only apply to Float contacting you for marketing purposes. We may still need to communicate with you regarding the usability of your product or critical messages relating to your service or software. These communications may include service messages, subscription renewal notices, critical notices or legally mandated notices.

Openness

In the future, we may make changes to our privacy policies or practices. If we make material changes regarding personal information, we will update our statement and post a notice on the Float Web site 30 days before the changes take effect.

Contact Us for More Information

You may provide us with your feedback, ask us questions about this policy, view the information collected from you to date, or obtain a printed copy of our policy statement and/or the name of the individual in charge of our privacy policy by writing to us at:

By Post

Data Protection Enquiries

The Float Yard Limited

CodeBase,

3 Lady Lawson Street,

Edinburgh,

United Kingdom

EH3 9DR

By E-Mail

support@floatapp.com

Please be sure to include your mailing address if you would like us to send you any written materials. Float reserves the right to take reasonable steps to verify any requests for personal information it receives.

If at any time you wish your personal data to be deleted from our files, please contact us in writing and we will respond to your request within 30 days.

You can download a copy of the Policy here